Max Anti Spyware Pro 16.7 - User Guide and FAQ

Frequently Asked Questions - Max Anti Spyware Pro

1. How do I quarantine spywares?
   After scanning is done, Max Anti Spyware Pro will prompt a message window to ask you if you want to quarantine the detected spywares or not. If you click on Quarantine button, it will quarantine the scanned spywares. (If Max Anti Spyware Pro is not registered or Subscription period is expired, it will not let you quarantine the scanned items.) Quarantining the spyware entries means that we are deactivating the spyware itself and it will not be able to infect the machine or do any activity harmful to computer. If you don't want to quarantine any spyware entry, click on Cancel button.
   
   
2. Should I restart the machine after Quarantining spyware entries?
   Definitely Yes! You must restart the machine after you have quarantined the spywares as some spyware entries are not quarantined at the same time as they may be in use. So, those entries are quarantined properly only after you restart the PC. Max Anti Spyware Pro itself asks you to restart the PC whenever it finds any entry which could not be quarantined at the same time. After restarting machine, open the application and click on Recover button, Select all spywares and click on Delete button. Sometimes you might have to scan the PC again after this process and delete them again in the same fashion. It is not because we can not remove them, it is because those are dangerous spywares which keep themselves active until the PC is shutdown, so we again have to track them and delete them.
   
   
3. How do I delete the quarantined spywares?
   After spywares are quarantined, you have to click on Recover button. Check the box "Select All spywares to recover/ delete" to Recover or Delete the quarantined spyware entries. Recovering the spywares means they will be reactivated. Deleting them will permanently remove them from the computer. Click on Delete button to remove the spywares.
   
   
4. How do I use Exclude option?
   Max Anti Spyware Pro have provided a very useful option for the users who use some kind of file sharing or P2P programs, that is Exclude option. There are some software which come under the category of keyloggers or RAT (Remote Administrative Tools) but people still use them, in that case we give the user the freedom to choose not to scan those entries at all. After performing full scan before quarantining, go to "Options" button and click on "Exclude" tab. This will provide a list of spywares that are detected in the scanning process. Select the spyware which you want to exclude from being detected. Next time you scan your PC using Max Anti Spyware Pro, those spywares will not get scanned. You can also put back these spywares for scanning using the Recover option next to Exclude tab.
   
   
5. How do I enable Max Anti Spyware Pro on Startup?
   Go to "Options" tab, click on "Product Information" and check the "Start Scan when windows start" under the Auto Scan option. Next time when you restart the PC, it will automatically scan your PC as per the option selected. If you just select Log Only option, it will only scan the PC and show you the log. If you select Quarantine option here, it will automatically quarantine the scanned spywares without asking you.
   
   
6. I ran a scan with Max Anti Spyware Pro and now I am unable to access the Internet.
   Some spyware entries create loss of Internet Connection when quarantined or removed from the PC. In that case, if you have only quarantined the spywares, please go to "Recover" button, select all spywares and click on Recover. If you have permanently deleted the quarantined entries, Please go to Options button > Winsock LSPs > click on Fix LSP button. Your Internet connectivity will come back again.
   
   
7. What is ActiveX and what does it have to do with Spyware?
   The embedding of ActiveX into the Internet Explorer web browser enables a number of functions that provide growth opportunities for some types of computer viruses, Trojan horses and spyware infections. This style of malware installation depends on ActiveX for activation and propagation.