EzPhone Recorder Pro 1.1 - User Guide and FAQ

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Frequently Asked Questions - EzPhone Recorder Pro

1. What is a voice modem and what are the recommended modems for EzPhone Recorder?
   EzPhone Recorder virtually works with all voice enabled modems. Voice modem is just a regular dialup modem which in addition to its data/fax capabilities, also supports voice. When you purchase a modem, please make sure to check answering machine and voice function with your modem vendor.
   
   
2. Does EzPhone Recorder monitor and record cellular phone conversations?
   NO. EzPhone Recorder will monitor and record all land line phone conversations by using voice modems, but it will not record cellular phone conversations.
   
   
3. Does machine need to be on all the time?
   Yes. EzPhone Recorder is telephone recording software; its machine codes need to be executed by CPU. Without machine running, EzPhone Recorder will not even be loaded into the memory. Therefore, it will not be able to record phone calls for you.
   
   
4. Why EzPhone Recorder does not record my phone calls correctly?
   This can be many reasons, the following lists a few possibilities and their solutions.
   
   • Please make sure your modem is a voice modem, you can find this information under Modem and Call Recording under Setup menu on EzPhone Recorder main window.
   • If EzPhone Recorder displays that your modem is not a voice modem but your modem user manual or packaging box mentioned its telephone answering machine capabilities, this may indicate the wrong installation of the modem driver. Please check your installation CD came with your modem card, if re-installation of this modem driver does not resolve the problem, please visit modem manufacturer's web site to download the latest modem driver.
   • If your modem is Agere PCI Soft Modem and you want to record voice messages longer than 60 seconds, please obtain a new voice modem as this modem has driver bugs that will automatically stop recording after 60 seconds.
   • Please make sure the telephone line is connected directly onto the modem jack marked Line. In addition, make sure no other devices is plugged to the modem jack marked Phone as some modems may have problems in recording calls when this jack is plugged with telephone devices.
   • If you are using Windows 2000 or XP, please make sure EzPhone Recorder is not installed under limited user account so EzPhone Recorder has both write and read access right to its directory.
   • If you are running on XP with SP2, please be aware that windows XP will automatically update your modem driver from time to time. On certain modems, this may cause problems. If this happens, please let windows notify you of such an installation so you can discard these modem driver updates.
   • If you successfully used EzPhone Recorder before but it stopped functioning after upgrade to XP SP2, you can simply update your modem driver with the original one came with your modem card.
   
   
   
5. Is EzPhone Recorder a PC-based phone answering machine?
   EzPhone Recorder is NOT a PC-based phone answering machine. However, it is compatible with most answering machine software. If you are interested in using answering machine software along with EzPhone Recorder.
   
   
6. I do not have cable / DSL modem, can I use EzPhone Recorder.
   YES. EzPhone Recorder does not require you to have a Cable or DSL modem. You should be able to use most of functions such as recording incoming and outgoing calls without any problem. However, without an always-on internet connection, you will not be notified of newly recorded calls through email.
   
   
7. Does EzPhone Recorder work on Windows XP SP2?
   YES. EzPhone Recorder works happily on Windows XP SP2. If you encounter problems after upgrading to SP2, please update your modem driver with the one came with your modem card.
   
   
8. Why caller ID is not displayed?
   Caller id is a service from your telephone service provider and you need to subscribe to this service to be able to see caller's name and phone number.
   
   Caller id information can be obtained only if your modem hardware is capable of doing so. If you are unsure about your modem features, please check with your modem manufacturer for further details.
   
   Different countries have different methods to transfer caller id to the called party. Thus, when you install modem driver for the first time, please make sure you have specified country correctly.
   
   Caller id is normally delivered by telephone company to the called party between the first and second ring. Therefore, if someone answers the call before the second ring, EzPhone Recorder will not be able to capture the caller id. There is no way to fix this, it happens only to a particular call and is usually not a problem.
   
   
9. Why EzPhone Recorder does not record or play legal announcement correctly?
   To correctly record or play legal announcement through EzPhone Recorder build-in recorder, please make sure you have attached a microphone and speaker to your computer properly. Moreover, make sure EzPhone Recorder has used the right recording and playing devices that you have connected.
   
   To verify these settings, you can simply click Setup on EzPhone Recorder menu and choose Legal Announcement submenu item. A dialog window will be displayed, which contains a dropdown list of all sound devices on your computer. Select the correct playing and recording devices from the dropdown list and click Next button to proceed to Setup Legal Announcement window to verify your announcement and then click OK button on the popup window to save these settings.
   
   Additionally, if you only record silence for your legal announcement, please move your mouth closer to the microphone, and re-record it to see whether the problem resolves.
   
   
10. Why phone recording stopped after a few seconds? Why messages can only be recorded for a few seconds?
    If your modem is Agere PCI Soft Modem and you want to record voice messages longer than 60 seconds, please obtain a new voice modem as this modem has driver bugs that will automatically stop recording after 60 seconds. If you are not using Agere PCI Soft Modem and still experiencing problems, this is typically due to the settings of timeout value for hang-up or silence sensitivity as further explained below.
    
    EzPhone Recorder will automatically stop recording if the time limit for the recording is reached. Therefore when you specify this timeout value, it is recommended not to provide small value, so it can record the whole conversation.
    
    EzPhone Recorder will also detect silence and stop recording upon silence. If you provide big silence sensitivity, EzPhone Recorder will be very sensitive in detecting silence. In other words, even if the voice is still loud, EzPhone Recorder will consider it as silence and hence stop recording calls. Therefore, it is recommended not to provide big value for silence sensitivity.
    
    To modify these settings, you can simply select EzPhone Recorder Setup menu item and choose Modem and Call Recording submenu item. A dialog window will then be displayed, click Next button on each dialog window until Setup End of Recording window is displayed. On this window, you will be able to increase the length of a recording and move the silence sensitivity slide to the left to decrease silence sensitivity value.