EzVoice 3.2 - User Guide and FAQ

Frequently Asked Questions - EzVoice

1. What are the recommended modems?
   EzVoice will work with virtually all voice enabled modems. A voice modem is just a normal dialup modem, which in addition to its data/fax capabilities, also supports voice. Before purchasing a modem, please make sure to check the answering machine and voice capabilities with your vendor.
   
   
2. Is EzVoice an Internet answering machine? Why won't EzVoice pick up calls while I am online?
   EzVoice is NOT an internet answering machine, therefore it will not answer phone calls while you are online. It answers phone calls only when your modem is not online.
   
   
3. Does the computer have to be on all the time?
   Yes. EzVoice is software, its machine codes need to be executed by CPU. Without a machine running, EzVoice will not even be loaded into the computer's memory. Therefore, it will not be able to pick up phone calls for you.
   
   
4. Can I use EzVoice with my VoIP phone connection?
   YES. But you still need a voice modem installed on your computer, and connected to the telephone jack on the VoIP adapter supplied by your VoIP service provider.
   EzVoice utilizes your dialup modem as a voice telephone device to pick up phone calls for you. Therefore, it does not affect any of your existing communication connections. You just replace your telephone device with a computer installed with a voice modem.
   
   
5. Why does EzVoice pick up the first call, but not subsequent phone calls?
   This problem is caused by the "Modem On Hold" feature on certain brand of V.92 modems. To fix it, you can simply disable this feature in your modem setting window. EzVoice should work fine then.