ContactGenie Importer 1.3 - User Guide and FAQ

Frequently Asked Questions - ContactGenie Importer

1. How many templates can I create?
   For Importer 1.3 and DataPorter 2.0 Pro, you can create and use an unlimited number of templates. DataPorter Personal and Personal Remote editions are limited to only active template but you can add or change this as many times as you wish.
   
   
2. I imported contacts into an Outlook folder that uses a custom form but it doesn't work properly, why?
   Outlook contact folders that use a default custom form very often have custom programming to validate information before Outlook updates the contact folder. If these validation checks fail at the Outlook level, these updates are reported as "Outlook Update Failures" in the import statistics.
   
   To verify whether your form has code that prevents a contact being added, simply try to add a blank contact record to the folder directly from within Outlook. If there are any issues, it should show up there.
   
   
3. Why won't the program suddenly import into my target contact folder after I deleted it and re-added it using the same name?
   Importer 1.3 records and uses the internal Outlook Store and Entry ID's for the the folder. Each contact folder created are assigned these unique identifiers when the folder gets created and as such, these wouldn't match when a new folder gets created even when using the same name.
   
   
4. How long does it take to import data using CG Importer 1.3?
   For CG Importer 1.3, this really depends strictly on the total number of fields you have mapped in your import template.
   
   These factors include the type of input source file being used and whether or not you are "updating" versus "adding". Updates will always take longer since CGD first builds a recordset from the target Outlook contact folder and can be very time consuming if this is a very big folder. This would be compounded if an Outlook contact folder is also being used as the Input record source. Once these folders have been converted to recordsets, then the speed would be based on the number of fields being added/updated.
   
   
5. I don't see MS SQL or MySQL as an option when selecting the input data file type?
   ContactGenie Importer verifies that the appropriate driver has been installed and if it cannot be located, you are no presented with the option.
   
   
6. ContactGenie Importer are rejecting date fields that are in the proper format - why?
   ContactGenie Importer verify every date field to ensure it is also a valid Outlook date. Any dates earlier then 04/01/1601 or greater then 08/31/4500 are considered invalid. This could easily occur when process data captured from a website where people enter 11/11/1111 to bypass the field.
   
   
7. The new imported contacts aren't in the default contact folder I'm using or contacts are imported but the default contact folder doesn't exist?
   You should also read question #3 since it is directly related. If you have deleted a contact folder and created a new one using the exact same name, the new contacts will be imported to the original contact folder which will be located in the "Deleted Items" folder if you haven't encountered an error message first. The new contact folder with the same name will be empty (or not have the new contacts you have just imported). This also applies if you have simply deleted the contact folder designated as a "default" folder for a CGI template. The only way to ensure that this does not occur is to delete the item from the "Deleted Items" folder.
   
   DataPorter 2.0 does not check to see if the folder it finds using the Store and Entry ID's are in a Deleted folder and therefore will not attempt to resolve the folder by name.
   
   
8. Not all the records in my input data file are being imported - why are they missing?
   Both Importer and DataPorter perform some key validation checks before updating the Outlook contact folder. You should check the Data Error log to see what errors were encountered with the source data or verify that these are not "Outlook Update Failures"