Duplicate Email Remover - User Guide and FAQ

Frequently Asked Questions - Duplicate Email Remover

1. What versions of Microsoft Outlook, Microsoft Exchange Server and Microsoft Windows do your add-ins work with?
   All our add-ins work with Microsoft Outlook 2002/XP and Microsoft Outlook 2003.
   
   
2. How do I configure Microsoft Outlook 2000 for workgroups?
   Note that for our products to be able to work with Microsoft Outlook 2000, the latter must be configured for corporate mail or workgroups (this configuration allows you to use SMTP/POP3 mail as the main or only one). You can find out your current configuration in the Microsoft Outlook About dialogue box.
   
   If Microsoft Outlook is currently in the Internet mail mode (IMO), you should switch to the corporate mode:
   
   Select Options in the Tools menu.
   Select the Mail Services tab in the dialogue box.
   Click the Reconfigure mail support button.
   Select the Corporate or Workgroups mode and follow the instructions of the wizard.
   You may be asked to insert the installation CD of Outlook or Office during the reconfiguration.
   
   
3. Does the work of your add-ins trigger the security system?
   All the add-ins were developed to take into account the security system of Microsoft Outlook and none of them will trigger Microsoft Outlook security system. So you will NOT see any messages likeA program is trying to access e-mail addresses stored in Outlook orA program is trying to send a message from your name.
   
   
4. Will I get the next version of your add-in if I am a registered user?
   For a year after you purchase our software product, you get all its new versions absolutely free of charge. This policy applies to all our products. You can get additional information related to this question from the license agreement for any particular product.
   
   
5. Where do I download add-ins and their updates?
   You can download and try all our add-ins absolutely free of charge. You can download their trial versions from our web site at: www.mapilab.com/download/
   
   The trial versions of our add-ins allow you to try them and get to know their features. After you decide to purchase our product, you will not have to download, install and configure it again. Just enter the registration code in its trial version and all the trial version limitations will be disabled.
   
   
6. How do I install your add-in on all computers in my organisation?
   All the add-ins can be installed on your computers within your organization in a centralised way with the help of the standard Microsoft Windows deployment procedures. This process is described in detail in the following article on the site: How to install a software product for a group of users on a corporate network with a domain structure based on Microsoft Windows Server 2000/2003
   
   
7. How do I find out the version number of an installed add-in and if there are newer versions available?
   You can find out the version number of an installed add-in either in the About dialogue box or by clicking Support Information Link in Add and Remove Programs. To do this, open the Add and Remove Programs dialogue box (Control Panel \ Add and Remove Programs), select the program in the list and click Support Information. You can find out the number of the latest version on the Downloads page of our site. The list of modifications in your version is available in the History section of each product's page.
   
   
8. How is it possible that I cannot disable your add-in What are disabled items?
   You may be at some point be faced with the following situation while trying to enable an add-in: you select the checkbox next to the name of the add-in, close the window, open it again, but the checkbox is not selected.
   
   If you see an error message in this case, it means that Microsoft Outlook tried to load the add-in, but something caused an error during the attempt. In this case you should contact our technical support service.
   
   However, if there is no error message displayed, in most cases it means that the add-in is in the list of disabled items and Microsoft Outlook did not even try to load it.
   
   To look through the list of disabled items, select About Microsoft Office Outlook in the Help menu and click the Disabled Items button in the dialog box. Find the add-in in the list, select it and click Enable. After that enable it as it is described in questions 5 and 6.