Turbo-Mailer 2.32 - User Guide and FAQ

How to use Turbo-Mailer

1. In the Mailer page set up the SMTP-Server and From email address fields according to your email account. If you don't know what is meant, please check again the documents you received with your email account from your internet service provider (ISP)
   
   
2. Today most SMTP mail servers need a 'login'. In that case enter the SMTP user and SMTP password into the appropriate fields. If your SMTP server allows only a limited number of mails to be sent on one SMTP connection, use the Mails/Block setting below the Send button.
   
   
3. Optionally fill out the Reply Addr field if replies of recipients should go to another email address than "From".
   
   
4. Paste, drag-drop or load the text/HTML message body into the mail text field and enter a mail subject
   
   
5. For HTML Messages check the HTML-Checkbox if not already auto-checked
   
   
6. Add some test email addresses to the Recipients List or paste them from clipboard (Excel-Tables,..) with the paste toolbar-button
   
   
7. Hit the Send button !
   
   
8. Go to the List Processor and Add or drag-drop the created log files to the User Lists: (processed_YYYYMMDD_hhmmss.log in the directory of the list file or in the Turbo-Mailer directory + optionally refused_YYYYMMDD_hhmmss.log if some emails are immediately refused by the SMTP server) In case of partial transmissions the transmitted addresses are automatically subtracted from the transmit list (TRANSACCU.txt). You could also subtract partial log list files with the - (MINUS) operator from any list in the List Processor

Frequently Asked Questions - Turbo-Mailer

1. How do I add images and attachments to my mailings?
   
   • HTML: See Embedding images in HTML email
   • Text/HTML: Add the images/files as attachment in Turbo-Mailer
   • For bigger bulk mailings you should put images on a web server and use absolute web-links to images and files.
     Example: Add server hosted images in HTML like :
     < img src="http://www.myserver.com/images/mypicture.gif" >
     Link to a download in HTML like:
     Dowload File
   
   
   
2. How many mails are transmitted per minute?
   
   • This depends on your internet and SMTP server speed
   • Use multi-threaded SMTP to exploit bandwidth best ( set the "Max. Threads" field e.g. to 5 in the mailer GUI )
   • Example: if you send 2kByte mails and you have a 1024kBit/s internet connection to your SMTP server and your SMTP doesn't introduce extra delays, then you can transmit max. 1024/8bit/2*60s = 3840 (personalized) mails per minute (no TO:/BCC: bundling)
   
   
   
3. I get an error like 'getaddrinfo failed'?
   
   • you have no proper internet connection at all.
   • check if your browser and ordinary email client software work with the same SMTP address.
   • ( SMTP proxies are not currently supported )
   
   
   
4. My SMTP Mail Server doesn't allow more than N mails?
   
   • your server doesn't like so much bulk email transfer (at one time)
   • try the feature "send in blocks"; e.g. values like 10, 20 or 90
   • try a "local SMTP server" and set localhost:25 (no user/password) as SMTP server in TurboMailer. This bypasses your ISPs SMTP server (as long as port 25 communication is not restricted in you environment).
   • try split big email address lists in smaller parts; maybe use SplitList function in TM's ListProcessor
   
   
   
5. I get (nearly) all target addresses refused from my SMTP Mail Server (refused list long) ?
   
   • Maybe try to set a non-empty X-Mailer tag in Menu/Config/Settings/X-Mailer Tag. Compuserve e.g. is known to require the X-Mailer tag
   • Your SMTP server doesn't like something in your mails
   • The target addresses maybe in fact invalid
   • Most SMTP servers want you to use really your correct 'from' address for your SMTP account.
   • Try to use a "local SMTP server" and set localhost:25 (no user/password) as SMTP server in TurboMailer. This bypasses your ISPs SMTP server (as long as port 25 communication is not restricted in you environment).
   
   
   
6. My SMTP server doesn't accept the mails for transmission?
   Maybe try to set a non-empty X-Mailer tag in Menu/Config/Settings/X-Mailer Tag. Compuserve e.g. is known to require the X-Mailer tag.
   
   
7. My SMTP server doesn't allow to log-on?
   Try to use the SSL login feature (SSL checkbox right to the SMTP Password in the main mailer page of TM). MSN mail is known to require SSL/TLS log-on.