Panasonic KX-TD1232/816/308 Programmator   - User Guide and FAQ

Frequently Asked Questions - Panasonic KX-TD1232/816/308 Programmator

1. If you are having trouble connecting to the PBX ?
   After the unsuccessful attempt of setting the connection to the PBX the program will display the message about the mistake with the supposed reasons - try to remove them 2. If the reason is not clear, check the following items : proper pin layout of the connecting cable. whether the settings of the communication parameters of the PBX coincide with the communication parameters of the program (option 'Settings->Profiles') whether the computer COM-port, to which you have connected the cable coming from the PBX is operable (it is possible, for example, to connect an external modem or a 'mouse' to this port for this inspection) whether the correct password used for the access to the PBX programming is specified in the program settings (it is possible to change this password in the 'Settings->Profiles' option) 3. It is possible to try to connect to the PBX manually with the aid of the terminal built-in into the program (it can be activated in the 'Windows->Terminal' menu option).
   
   
2. Compelled data reading ?
   In order to speed the operation, the program tries to minimize the volume of the data, which are received from the PBX. For example, for all dialogs of the 'Parameters' window, data from the PBX will be downloaded only during the first activation of the corresponding dialog window. If you will repeatedly enter the same window, the earlier downloaded data will be used and the new data exchange with the PBX will not take place. However, sometimes it can be necessary to force the program to carry out the repeated data downloading from the PBX. For this purpose, the following shall be carried out: ?press and keep pressed the key with the letter 'F' on the key board of your computer - you will hear the periodical clicks ?without releasing the key, click a mouse on the required object In the same way it is possible to force the program to download data into the PBX when exiting the dialog window - press 'F' and click a mouse on the 'Ok' button The same technique can be also used in the 'Extensions' and 'Trunks' windows.
   
   
3. Data export to the text file ?
   It is possible to save data to the TXT-format file (you can edit and look it through with the aid of any editor) - For this purpose, after data downloading from the PBX, use the 'File->Export to txt' option of the main menu.
   
   
4. If problems occur while reading the data ?
   For understanding of the reasons of the occurred problems the following possibilities can be useful: ?the program records its status at the moment of the generation of the mistake (simultaneously with date and time) into the Error.log file - it is located in the same folder, as the main executed file of the program. The Error.log file has the text format, that is why you can easily look it through with the aid of any editor. ?besides this, it is possible to switch on the copying process for all the data flow, which is coming from the PBX into the separate text file - this can be useful while analyzing the situation. For this purpose, enter this file name into the 'File->Log to file' menu item at the beginning of the problem space (i.e. before execution of the action, which causes the mistake).
   
   
5. I Installed the Software in a WIN98 Machine and it Asks for the PASSWORD ?
   For understanding of the reasons of the occurred problems the following possibilities can be useful: ?the program records its status at the moment of the generation of the mistake (simultaneously with date and time) into the Error.log file - it is located in the same folder, as the main executed file of the program. The Error.log file has the text format, that is why you can easily look it through with the aid of any editor. ?besides this, it is possible to switch on the copying process for all the data flow, which is coming from the PBX into the separate text file - this can be useful while analyzing the situation. For this purpose, enter this file name into the 'File->Log to file' menu item at the beginning of the problem space (i.e. before execution of the action, which causes the mistake).