z2 Remote2PC - User Guide and FAQ

Frequently Asked Questions - z2 Remote2PC

1. How do I get the register code for z2 Remote2PC?
   
   The z2 Remote2PC Server and Server Helper are totally free. You can freely install, copy and distribute z2 Remote2PC Server and Server Helper. We only charge you by the license of z2 Remote2PC Client. After you got the order confirmation email, please follow the steps to register the product:
   
   (1) Send register email to z2 Software
   
   On your desktop PC, click Start->Programs->z2 Remote2PC->Start z2 R2PC Server. Then login to z2 R2PC Server Helper, click "Device List" and select the device you want to register and click the "Send register email" button to send out your registration email (See "Send Register Email" dialog for details).
   
   (2) Import the register code from z2 R2PC Register Code email.
   
   On your desktop PC or mobile device, open the "z2 R2PC Register Code email" and double click the attachment file. Once the register code import succeeded, the server will send the register code to the device on next time it connected.
   
   
   
2. How secure is my connection?
   
   Security is our first priority when building the product. z2 Remote2PC gives you high standard security with mutual authentication, up to 256 bits encryption, device access control , one time session key with key rotating. With mutual authentication, not only the server authenticates the client, but also the client will challenge the server based on its user name and password. Support up to 256 bits AES, Serpent and Twofish encryption algorithms. Give you the varieties of ciphers. The channel level encryption encrypts all the data transferred on the network, including your key stroke, the screen display and file transfer. Device access control can block unauthorized device even it has the user name and password.
   
   
3. How can I reset user name, password or configuration of R2PC server/ client?
   
   On your desktop/laptop, right click z2 R2PC Helper taskbar icon and click "Exit" to stop R2PC server. Then delete all *.ini and *.ini.bak files under folder \program files\z2 Remote2PC. On your Pocket PC, go to "Options" dialog of z2 R2PC Client and click "Reset" button.
   
   
4. Can I transfer files? How?
   
   Yes and it's easy with our multi-tasking file transfer and clipboard synchronization. You can transfer multiple files simultaneously and start the file transfer as simple as file copy & paste.
   
   (1) How to download file with clipboard:
   
   On the remote view, open the File Explorer and select & copy the files you want to download, click "Clipboard Download" button, and then select the download destination path.
   
   (2) How to upload file with clipboard:
   
   On the mobile device, open the Pocket File Explorer and select & copy the file you want to upload. Go back to the remote view, click "Clipboard Upload" button, then on the remote PC, select the upload destination path.
   
   
5. My office computer is behind firewall and VPN server is not available. I want to access it from home. Do I have to change the office firewall settings?
   
   No, you don't have to. You can setup a server callback for this purpose. Please check the FAQ "How to setup server callback for my Pocket PC Phone with GPRS/CDMA connection" for details. Advice your IT manager to make sure it's not against the company's policy.
   
   
6. I hard reset (cold boot) my device. Do I need to get register code again? The text on the remote view looks a little blur with smart black & white color scheme.
   
   The register code is persistent on your desktop PC and the mobile device. In most case, the register code can be automatically restored when you reinstall the Remote2PC Client on the same device. The view of text can be improved by disabling the windows "Smooth edge of screen font" option on the server side. On the Windows XP, Click Start->Control Panel->Display->Appearance->Effects, Uncheck the "Use the following method to smooth edges of screen fonts" option.
   
   
7. I lost control on the remote review when Remote Desktop connected or windows user switched on windows XP.
   
   z2 R2PC server doesn't support windows XP user switching or windows terminal service session. You may need to wait until the other user is logged off, then click or button on client Remote View to regain the control. Otherwise click button to restart the computer.
   
   
8. My home computer is behind internet router. How can I configure the router for my Pocket PC (Phone) to connect the computer through the internet?
   
   You need to enable port forwarding for the Remote2PC server to receive the connection from internet. You can turn on the UPnP on the router and the "Option" page of Remote2PC Server Helper. Or you can manually add port forwarding for the server if the router does not support UPnP.