Privacy Guardian 4.0 - User Guide and FAQ

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Frequently Asked Questions - Privacy Guardian

1. Do I get free software upgrades and new releases?
   Yes, most of our products include a period of free upgrades for registered users. During this time you will receive all upgrades and new versions of the products that are released. The length of time and number of free upgrades is accessible from the relevant product home page.
   
   
2. When will I receive my license code information after purchasing?
   When purchasing by credit card, you will receive your registration and license code information via email within 48 hours.
   
   If the product is purchased using one of our alternative billing methods, you will receive your registration and license code information as soon as the payment has been received and cleared. Please note that under some circumstances, small delays may occur in verifying your credit card details.
   
   
3. The License Key I have received says that it is invalid.
   The license key is a long sequence of letters and numbers that can be easily confused when typed.
   
   If you typed this information manually from your registration email, it is possible that errors may have been entered into the License Code/Key field of the Registration screen. Therefore, it is recommended that you 'copy and paste' this information from your Registration email onto the Registration screen.
   
   
4. Are all my details secure?
   All credit card transaction information is sent from your browser to our servers via secure encrypted connections.
   
   Our billing service providers employ 128-bit Secure Sockets Layer (SSL) encryption technology certified by VeriSign, to transfer your data securely.
   
   
5. My browser stops responding when I start the downloading process. What happened?
   You may have been trying to access our web site during a busy period.
   
   To resolve this problem, try downloading from our web site at a later time. You can use the link provided below. Alternatively, links to download our programs can also be found on shareware download sites such as Download.com and Tucows.com.
   
   
6. How do I renew my Privacy Guardian license?
   In order to continue using the registered and fully functional version of Privacy Guardian and receive unlimited free upgrades and support for another one-year period, click here to renew your subscription and receive a discount for renewed subscriptions