Caller ID software PhoneTray Dialup user guide and faqs

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Frequently Asked Questions - PhoneTray Dialup

1. How do I setup PhoneTray Dialup?
   After installing PhoneTray Dialup please restart your computer. PhoneTray will pop up a dialog asking what modem you use to connect to the Internet. Select your modem from the list and click OK. PhoneTray will check what features are supported by the modem. Click Done, restart your computer and you are all set.
   
   
2. How can I tell if I have V.92 modem?
   PhoneTray Dialup automatically detects if your modem supports V.92. To check what features have been detected, click PhoneTray icon (small cellphone) in the system tray near the clock in the bottom right corner of the screen to bring up PhoneTray and click Dialup button (fourth button on PhoneTray toolbar). You should see detected modem features below your modem name, for example V.92 - Yes, Call Waiting - Yes, Online Caller ID - Yes. If it says V.92 - No, PhoneTray might be unable to work with your modem. Click here to order a modem that works with PhoneTray.
   
   
3. PhoneTray Dialup is running but my callers get busy signal when I'm online. Why?
   If you don't have Call Waiting service, PhoneTray Dialup will not work and the callers will get busy signal. Please call your phone company and activate Call Waiting service. If you have Call Waiting service, please make sure "Disable Call Waiting" option is not selected in the internet provider settings (dial-up connection settings). If your modem dials *70 before internet provider number, call waiting will be disabled and PhoneTray will not work.
   
   
4. When I'm online my callers are transferred to a voice mail right away. Why?
   If you don't have Call Waiting service, the callers will be transferred to your voice mail right away. Please call your phone company and activate Call Waiting service. If you have Call Waiting service, please make sure "Disable Call Waiting" option is not selected in the internet provider settings (dial-up connection settings). If your modem dials *70 before internet provider number, call waiting will be disabled and PhoneTray will not work.
   
   
5. I have V.92 modem and Call Waiting service but PhoneTray Dialup fails to alert me when a call comes in. Why?
   Some modems can detect incoming calls only on V.92 connection. Please check if your Internet Service Provider supports V.92 connection. To check what type of connection was established, when online click PhoneTray icon (small cellphone) in the system tray near the clock in the bottom right corner of the screen to bring up PhoneTray and click Dialup button (fourth button on PhoneTray toolbar). PhoneTray should display current connection type next to "Dialup connection:" label (e.g. "Connected to 555-5555 - V.92"). You can also try to select "Automatically disconnect the internet" option on the Dialup page in PhoneTray. It might work with your modem if connection is not V.92. If your internet provider doesn't support V.92, you can get a modem that works with any type of connection. Click here to order a modem that will work with any ISP - guaranteed! You will not be able to put internet on hold if connection is not V.92, but you can see who's calling and answer the calls using this modem.
   
   
6. PhoneTray Dialup shows N/A instead of caller's number when a call comes in when I'm online. What can I do?
   You need Caller ID on Call Waiting service from your phone company to see caller's number when you're online. This is not the same as usual Caller ID. There are 2 types of Caller ID service: 1) Regular Caller ID which gives the caller's name and number on regular calls and 2) Caller ID on Call Waiting, which gives the caller's name and number on call waiting. Make sure you got the second type. Phone companies can call it Call Waiting Caller ID or Call Waiting ID or Visual Call Waiting. If you have this service but still get N/A instead of caller's number, please select "PhoneTray Driver" instead of "Modem-on-Hold API" on the Troubleshooting screen. To access Troubleshooting screen, click PhoneTray icon (small cellphone) in Windows taskbar area in the bottom right corner of the screen to bring up PhoneTray, then click fourth button on PhoneTray toolbar, then click Troubleshooting button on the Dialup screen.
   
   
7. I am using another Internet Call Waiting service (AOLCallAlert, CallWave, Pagoo, BuzMe etc). How can I try PhoneTray Dialup?
   Other Internet Call Waiting services activate "Call Forwarding On Busy" service on your phone line. You have to deactivate it otherwise PhoneTray Dialup will not work. Usually you can do that by dialing *91. To activate it again dial *90, wait for the tone and dial the number calls are to be forwarded to. Please call your phone company for more information. To use PhoneTray Dialup you also need to activate Call Waiting service.
   
   
8. My Internet Service Provider is AOL. Will PhoneTray Dialup work for me?
   PhoneTray Dialup works with any internet provider including AOL as long as you have V.92 modem and Call Waiting service. However, some modems can detect incoming calls only on V.92 connection. AOL has disabled V.92 support on most of its dial-up numbers to force people to use AOL Call Alert service. You can get a modem that works with any type of connection. Click here to order a modem that will work with AOL - guaranteed! You will not be able to put internet on hold, but you can see who's calling and answer the calls using this modem.