Internet Download Manager 5.12 - User Guide and FAQ

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Frequently Asked Questions - Internet Download Manager

1. How can I register/purchase Internet Download Manager?
   You may pay online to register your copy of Internet Download Manager with a credit card. The following credit cards are accepted: Visa, Mastercard, Eurocard, Amex, JCB, Visa Delta, Visa Purchasing, Diners, Switch/Solo. Once the payment is authorized, the system will send your registration instructions immediately. You can also order by phone, fax and postal mail. Wire transfers and purchase orders are also possible. If you pay by check (mail orders), the processing time may be delayed until the check clears the banking process.
   
   
2. I lost my serial number and all registration information. How can I register IDM again?
   If you lost your serial number or download instructions for Internet Download Manager, we can resend your registration information to you automatically. Use this form to retrieve your registration information.
   
   
3. I want to purchase IDM but I do not have a credit card. How can I purchase it?
   Only the credit card purchase gives you an instant activation of the full version of Internet Download Manager. But if you do not have a credit card, you can purchase IDM by postal mail, purchase order, check or wire transfer. Please visit the purchase form, select your payment type at the top of the page and then follow the instructions.
   
   
4. I selected a folder where to put my downloads, but IDM still puts them in a different folder. What am I doing wrong?
   Please note that IDM has download categories to organize your downloads. Each category has its own download path. You should set the path for each category. Use "Options->Downloads" dialog and select a category in the drop down list. If you do not want to use categories, just delete them - right click on the category name in the main dialog and select "Delete" from the popup menu.
   
   
5. I want to disable downloading with IDM. How do I do this? My Antivirus/Spyware remover software tells that IDM idmmkb.dll file listens for keyboard and may be a threat to my computer. Please explain this situation.
   The purpose of this file is to check the state of Alt and Ctrl key pressed/released events only. Windows OS delivers key press events to an active window process, but IDM needs to know this state independently. That is why it's necessary to hook this dll in the message chain. And that is the only purpose. If you have knowledge, you may disassemble this dll and verify for yourself that it's true.
   
   
6. My download speed in IDM is not very high. How can I improve it?
   Please try to select a high bandwidth connection type in "Options->Connection" dialog. You may also try to play with "Default max conn. number parameter" in the same dialog. It should raise your speed. Please also note that the download speed strongly depends on the server you are downloading from and on your current network conditions.
   
   
7. I added a password for a site in "Options->Sites Logins" dialog, but IDM does not use it when I try to download from this site.
   Please check that you selected an appropriate protocol for your URL in "Options->Sites Logins" dialog. Please note that a download may have a different URL than the basic server. For example, you browse the site "http://www.mysite.com" but all its downloads come from "http://members.mysite.com". Please add the correct server name to site logins list. If it doesnt solve your problem, try to use wildcards in URL like "*mystie.com"..
   
   
8. I cannot integrate IDM into my Opera (or Mozilla, Netscape, FireFox, Firebird) browser. Does Internet Download Manager take over downloads from these browsers?
   Internet Download Manager supports all these browsers. Please note that you may need to enable "Use advanced browser integration" option in order to use IDM with Mozilla or Opera browsers. If it doesn't help, please check that NPIDMan1.dll and NPIDMan2.dll files exist in Plugins subfolder ("Program\Plugins\" for Opera) of Mozilla root folder. If these files do not exist, please copy them from IDM root folder (C:\Program Files\Internet Download Manager by default) into the browser Plugins folder. Make sure that corresponding "Integrate IDM into browsers" box is checked for your browser in IDM Options->General. For older versions of Opera browser, you may need to select preferences in "Opera->File->Preferences->Multimedia->Find_plug-ins..."