ViceVersa PRO 2.0 - User Guide and FAQ

Frequently Asked Questions - ViceVersa PRO

1. Can I Use ViceVersa to Backup ACT! Files?
   Yes.
   Starting with ViceVersa PRO version 2, the Volume Shadow Service is used to copy files and databases while they are in-use or locked.
   
   
2. Can I Use ViceVersa to Copy Files That Are 'In-Use', Such as PST Files and Databases?
   Yes.
   Starting with ViceVersa PRO version 2, the Volume Shadow Service is used to copy files and databases while they are in-use or locked.
   
   
3. How Does ViceVersa Know Which Files Are Newer and Which Files Are Older?
   ViceVersa uses the timestamp that Windows assigns to every file.
   
   To identify file conflicts, i.e. files that have changed both in source and in target, and to keep track of file deletions, ViceVersa PRO uses a tracking database.
   
   
4. I Get "Exit Code 2, the system cannot find the path specified" When Running ViceVersa from VVScheduler. Why?
   This error does not happen when you run ViceVersa manually by clicking on "Compare".
   
   This can occur if you are working with a mapped network drive. Drive mappings may not be available when a scheduled task runs even if you set up the task to log in with your user name and password.
   
   
5. Sometimes Windows Assigns Different Drive Letters to My USB Devices. How Do I Instruct Windows To Always Assign the Same Drive Letter?
   
   • Insert the USB drive.
   • Go to Control Panel ->Administrative Tools -> Computer Management.
   • Select Disk Management.
   • Select the drive you just inserted and right-click.
   • From the context menu that appears, select the option to change the drive letter.
   • In the "Change Drive Letter" dialog, select an available letter for the drive. From now on, every time you insert the USB drive, Windows will assign the same drive letter you specified.
   
   
   
6. What Happens If the Connection Drops During Synchronization, Backup or Replication?
   When ViceVersa overwrites an older file with a newer file, first it copies the new file to a temporary file in the destination folder. Only after the copy operation completes successfully, ViceVersa replaces the older file with the temporary file. So, in case of a connection failure only the temporary file is affected. Just run ViceVersa again when the connection is restored, the temporary file will be removed.
   
   
7. Which Operating Systems Are Supported by ViceVersa?
   
   • Windows XP
   • Windows Server 2003 (only ViceVersa PRO)
   • Windows 2000
   • Windows Server 2000 (only ViceVersa PRO)
   • Windows NT 4.0
   • Windows Me
   • Windows 98
   • Windows 95
   For other operating systems such as Unix, Linux or Netware, as long as the machines running these platforms are visible to the Windows machine, ViceVersa can synchronize and replicate files.
   
   ViceVersa must run on one of the supported operating systems listed above.
   
   
8. [VVLauncher] Installing VVLauncher as a Service, I Get the Error that VVLauncher Cannot Access a Network Drive. Why?
   By default the VVLauncher service is installed under the LocalSystem account. The LocalSystem account does NOT have access to network drives. To access the network you need to run the VVLauncher service under a user account which has access to the network drive.
   • Open the Control Panel
   • On Windows NT, click Services. On Windows 2000/2003/XP click Administration Tools -> Sevices
   • Locate the service named VVLauncher
   • Double click on it or click the button "Properties"
   • Select the tab "Log In As" (this can have an other caption depending on the Windows version)
   • Enter the user account and password.
   • Click OK.
   • Restart the VVLauncher service.
   Note: Do not use mapped drives to access the network. Instead use UNC paths ( eg \\server\share\ ). Services do not recognize mapped drives.