GetDataBack for NTFS 2.31 - User Guide and FAQ

Frequently Asked Questions - GetDataBack for NTFS

1. Does GetDataBack support Unicode character sets?
   Yes it does. You can recover files whose names are encoded in non-standard character sets. This includes all Unicode character sets, such as Japanese, Chinese, Korean, Russian, Greek... We recommend performing the data recovery on an NT/XP computer because Win9x/ME does not fully support Unicode.
   
   
2. How do I recover files I deleted with Windows Explorer?
   First, check "Recover deleted files" in the Options screen. Then run GetDataBack as usual until it has built the Recovery Tree. "Permanently deleted" files can be found in their original folder (if still available). Files from "emptied recycle bins" can be found below the RECYCLE directory. Note that these files have lost their original file names, but still have their original extensions. It is also a good idea to use the Search feature.
   
   
3. Will GetDataBack work on a hard drive larger than 136 gigabyte?
   Yes it will under the following conditions:
   1. The BIOS must be capable of handling these drives. Many aren't and you might have to upgrade the BIOS or use another computer.
   2. You need Windows XP Service Pack 1. Please read http://support.microsoft.com for more information.
   
   Check Windows' Disk Management tools. If it recognizes the drive with its correct size GetDataBack will too.
   
   
4. Will GetDataBack work on a hard drive larger than 8.2 gigabyte?
   Yes, GetDataBack will work on any size of hard drive, but huge hard drives can take a while to be scanned and recovered.
   
   
5. The software only runs in a Windows environment, as my computer is a laptop, I cannot have more than one hard disk. What do I do?
   It would be possible to copy our software to a floppy, but this wouldn't help you because you would need to have a bootable windows system on the same floppy and that is impossible. However, the remote feature in connection with WinPE might help you. Another option is to attach the laptop drive, using an adapter, directly to a desktop computer.
   
   
6. Is it safe to run GetDataBack on my crashed hard drive?
   Yes, as long as your drive doesn't have a physical problem, it is safe to use GetDataBack. The program will not change anything on the crashed drive, since it is a read-only software. Install the software on a working Windows computer and attach the hard drive which contains the lost files as a second hard drive to this computer. Make sure that the second hard drive is recognized by the BIOS. Then run GetDataBack and in Step 1 select your bad drive (usually this is HD129). Press 'next'. In Step 2 select the partition which contains the lost files. If the drive doesn't have more than one partition, select the whole drive. In Step 3 you will be asked to select the range of the drive to be scanned. Usually you don't have to change anything. Just go with the predefined selection and press ' next '. The program now will scan your drive. Depending on the size of the drive this will take some time. As soon as the scan is ready you will see a list of possible file systems the program has found. Usually you should select the first file system on the list. Press ' next '. Now the program will create the tree of the recovered files. After a while you will see a tree with you recovered files and folders. Now you can see whether GetDataBack has found the files. If the files are found,you can evaluate the quality of the recovered files. Just select a file you are interested in and click ' Recovery->View' or ' Recovery->Open' in the main menu. If the files looks okay, they most likely will be ok after you have copied the recovered files to a safe location on another drive.