Cool IPod Converter 2.0 - User Guide and FAQ

Frequently Asked Questions - Cool IPod Converter

1. What happens after I finished the order?
   If you have finished ordering , you will receive your registration information via the email immediately. If you do not get your registration information or if you've lost it, please contact us and send us your name, address, email address, and order confirmation number (if you have it).
   
   
2. Why cann't converter RM/RMVB files?
   You need to install Real Alternative. Click here to download a free copy.
   
   
3. How is about Software Upgrades ?
   Our software upgrades are FREE for any customer who has purchased our products. When the new version is released, maybe the registration information is changed. So if you can not register the new version with your registration code, please feel free to contact us with your order ID, name and email address. We will send the new registration code to you ASAP!