DVDsanta 4.0 - User Guide and FAQ

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Frequently Asked Questions - DVDsanta

1. What should I do when I have a problem creating my DVD video?
   Describe the problem in the email, find the file c:\dvdlog.txt and c:\graph.txt and send them to support@dvdsanta.com. It will help us locate the problem and send you a solution quicker. And don't forget to tell us what brand and model your DVD player is.
   
   
2. Can I join 2 or more avi files to make one DVD? Ex: cd 1 and cd 2 of a movie so that these 2 become one on the same dvd?
   Yes! Just load all the avi files into dvdSanta and click the "Create DVD" button and the joining will be done.
   
   
3. What happens after I send in the order?
   You will receive an email confirming your order shortly after sending the online order form. Then, within a couple minutes, you will receive a second email with a download link to the full version of dvdSanta. If you do not get your download link... or if you've lost it (Hey, it happens! :) ... please email us at registrationproblems@dvdSanta.com. Please include your name, address, email address, and order confirmation number (if you have it). We will be happy to help you.
   
   
4. How can I take a DivX/Xvid movie (or any other video formats) that I have and burn it onto a DVD so I can play it in any DVD player?
   dvdSanta supports almost all kinds of video formats, such as AVI, DivX, Xvid, WMV, ASF, MPG, VOB.... To ensure that dvdSanta can burn your most up-to-date video files onto DVD. You need to have some latest audio and video codecs installed on your PC. If you do have all the codecs you need on your PC, skip this part and read Step 1.
   
   • 1) Install latest Microsoft DirectX 9.
   • 2) Install latest Microsoft Windows Media 9.
   • 3) Install the latest Official Xvid codec from http://nic.dnsalias.com/XviD-Dec.exe
   • 4) Install the latest Official Divx codec from DivX.com
   NOTE: It is VERY important to have the latest DivX/Xvid codecs installed on your PC. Old codec versions may cause problems when encoding the newer video files.
   
   Step 1, Load your video files into dvdSanta. Click "Video Files to DVD" button to convert video files. And then click "Add Media" button to load video files from the hard disk. At last select the video file you want to burn on DVD.
   
   Step 2, Convert the video files to DVD video format. Click "Create DVD" button to start converting the video file. Wait until the conversion is complete.
   
   Step 3, Burn the DVD. dvdSanta has done preparing the DVD video, now it's time to burn your disc. Before you burn the disc, you can use a software DVD player such as PowerDVD to examine the DVD video created by dvdSanta. The DVD video is stored under c:\TempDVD\VIDEO_TS folder. Now you can insert a blanc DVD-R/+R disc in your DVD burner now and click "Yes" to continue. If you want to burn this DVD disc later, you can click "No" button now and quit dvdSanta. The DVD video is stored under C:\TempDVD\VIDEO_TS folder. You can burn it later using dvdSanta.
   
   If you are a using DVD+R/RW disc, just click "Burn!" and wait dvdSanta finish the burning job. If you are using a DVD-R/RW disc, you should select burning speed to 1x,2x,or 4x, then click the "Burn!" button to burn the disc. When the burning is finished, you can play your newly made DVD in your DVD player and watch the movie on TV!