CDH Media Wizard 11.0 - User Guide and FAQ

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Frequently Asked Questions - CDH Media Wizard

1. Media Wizard was working great previously, but now when I run the program, it does not show on my screen. How can I correct this?
   The software's window is most likely off of your screen's viewing area. Therefore, when you start the program, and it does not display on the screen, right click on the taskbar icon you see at the bottom of your desktop and select the "Move" command. Now use the arrow keys on your keyboard to move the window back onto your screen's viewing area.
   
   
2. While attempting to convert a WMA file to WAV or MP3, the software does not seem to be responding. What could be the problem?
   Unfortunately, a major inconvenience with the WMA format at present is that many files are protected (locked). As far as we know, protected WMA files cannot be converted (with any software) since it is illegal to circumvent Microsoft's protection on the format. Some WMA files are intentionally protected, while others are automatically protected upon creation by the producing software.
   
   
3. I've installed Media Wizard on my Win2000 computer and I'm trying to edit or convert audio files. However, the editing or conversion is not working. Any ideas?
   Turn off all applications and services that process WMA (for example: Windows Media Server). After you have done so, reinstall Media Wizard. In most cases, this will resolve the issue.
   
   
4. I converted a video to another format, but the audio content was not present in the output file. How can I ensure the audio content of video files is included when converting?
   This is usually caused by the video file's audio content using a codec that is not supported by the conversion module. Even though it may play properly in Media Wizard, the playback engine's supported codes are different from that of the conversion module. You will want to ensure you're running the latest version of Media Wizard if you're experiencing this problem since we are always adding support for additional codes as the software is updated.
   
   
5. I am trying to use the audio editor, but it is not working properly. What could be the problem?
   Audio editor instability is caused by insufficient system resources. The audio editor feature of Media Wizard uses much more system resources than any other element of the software. Audio data is processed in uncompressed form until saved. Therefore, this can require considerable system resources, especially when dealing with longer duration files or recording for more than a few minutes. Although, on most systems, 256 MB of RAM should be sufficient, depending on other hardware in the system, 512 MB or more may produce much better results.
   
   It is also recommended that you close as many other programs and background processes that start automatically with Windows as possible when recording/editing. Furthermore, be sure that you have the temporary data path set to the drive with the most available disk space possible in the audio editor's configuration settings. Lastly, you may want to consider decreasing the Undo Count in configuration.
   
   
6. How do I use Media Wizard to record from a LP or cassette?
   Media Wizard's audio editor feature can be used to record from any available source. Therefore, you will need to make the necessary hardware connection from your stereo or other source device to your sound card. Now within the audio editor, select the connection used on your sound card as the input source for recording. Start playback on your stereo or other device, and click the record button on the audio editor window. When the desired audio content playback is complete, press Stop on the audio editor, and save the recording via the audio editor's Save As command. One consideration to keep in mind when using the audio editor is the frequency at which recordings are saved. If you'd like to use a frequency other than the default (44.1kHz), click the Configure item on the audio editor's File menu, and select the New File Preset Format option. The setting to be automatically used for future recordings can be defined here.
   
   
7. When I try to connect to the CDDB, nothing happens. What's wrong?
   Please remember that you must be connected to the Internet to take advantage of the CDDB.
   
   Next, confirm that you have the CDDB option enabled by selecting 'File/Enable CDDB Auto-Save'from the CD Converter's File menu. Also ensure that the'Retrieve Track Titles from CDDB'option is checked on the CD Converter window.
   
   If problems persist, there may be a temporary network problem with the CDDB itself or your ISP may be experiencing difficulties in establishing a connection with the CDDB. If you use a Proxy Server, be sure to enter its details into the software by selecting the appropriate option from the CD Converter's File menu.
   
   
8. When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?
   When converting from WAV to MP3 or WAV to WMA, the source file and output file should be the same frequency. Otherwise, the resulting output may play too slow or too fast, depending on the difference in frequencies. In this situation, you can convert files with a frequency other than 44.1kHz using the WAV Compression feature before processing. Once this step has been taken, the conversion to MP3 or WMA will produce the desired result.