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All Video Splitter - User Guide and FAQScreenshots - More DetailsVIDEOzilla Video Converter - FAQ 1. What kind of payment options are accepted? We accept online ordering through major credit cards, Visa, Mastercard, American Express, Discover. Other offline options are through check, money order, fax, and phone ordering. Alternatively, you can also pay through PayPal. 2. Where is my registered version? Once your order is approved, we will send a confirmation email to your email address. In the confirmation email, it will contain a download link to the full version. Before installing the full version, make sure that you have uninstall the trial version and some old files you will need to remove it manually from the installation folder. 3. The program still in trial mode after installing registered version? Before installing the full version, make sure that you have uninstall the trial version and some old files you will need to remove it manually from the installation folder. 4. I have purchased Videozilla in the past, how do I upgrade to the latest version? All purchase is entitle to receive unlimited upgrades for a year. Just send an upgrade request to softdiv@softdivshareware.com to claim your free upgrade when there is a new version available. 5. What are the recomended system requirements for Videozilla? Windows 98se, ME, XP, NT,2000,2003, Vista with at least 256 MB RAM and 300 MB harddisk space. 6. I have purchased Videozilla but I have reformat my pc. Do I need to pay again? As long as you are purchased is still within a year, you can always get the latest version at no cost. 7. How do I uninstall Videozilla? Click on Start Windows - Program Files - Videozilla - Uninstall. 8. I have downloaded the full version but during the setup I received "File corrupted" message? This can be you are using slow dial up connection. Try redownload using a download accelator software or try redownload again later. 9. File not supported? Currently Videozilla only support input from video formats; QT, MOV, MPEG, AVI, WMV, ASF, MP4, 3GP, M4V, 3G2. If Videozilla prompt message "File format not supported", please make sure:
Currently Videozilla only support input from video formats; QT, MOV, MPEG, AVI, WMV, ASF, MP4, 3GP, M4V, 3G2. If Videozilla prompt message "File format not supported", please make sure:
Make sure you have computer has installed with Windows 98se, ME, XP, NT, 2000, 2003, or Vista with a least 256 MB RAM and 300 MB hard disk space for the best performance. Secondly, make sure there is no other application that is playing or opening the audio file that you trying to edit at the same time. 12. What is your refund policy? Videozilla is offerred as free trial so that users can try before they purchase to determine whether the software is suit their needs.Therefore our refund guarantee is only limiting to software bugs within our software. All refund request must provide a screenshot or detail explationation of "software failure" as a proof. We also deserve the rights to reject refund request that we suspected is a fraud request. 13. How do I know that there is a new version available? Upon your purchase, you will be automatically added to our newsletter mailing list. We will notify you through our newsletter when there is a new version available. 14. I need some tutorials how to use Videozilla? For all newbies, you can always check our Videozilla online tutorials at http://www.softdivshareware.com/videozillatutorial.html . We will update the tutorials from time to time. 15. My credit card has declined, what can be the problem? This can be due to a few reasons. Please make sure that you have enter a valid postal code, address, country, state, card number, expiration month/year and etc. Alternatively, you can also pay through PayPal. 16. Where to find audio and video codecs? The best place to look for require video and audio codecs if through the video source vendor. Else, download a video inspector software and check what video/audio codecs is missing then perform a search in search engine. 17. Where is the converted file stored? By default all the converted video will be stored at "C:\Converted Video" . In case you cannot remember where you have set the output folder as, run the options dialog form and check the text field value for the converted video directory. 18. I cannot play the converted flash? Make sure you have installed the Flash 8 Player from macromedia website. The following show the flash player version require to playback the flash format type.
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