Watcher 2.31 - User Guide and FAQ

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Frequently Asked Questions - Watcher

1. Will my video capture card or webcam work with Watcher? Can you recommend one?
   If your video capture card or digital camera is either Microsoft Windows Driver Model or Video for Windows compatible, then Watcher will work. (Most of the video devices in the market are WDM or VfW compatible).
   
   
2. Can I use your software to remotely view my camera?
   Yes. There are two ways to do that. The first is to put Watcher in broadcasting mode, and use Internet Explorer from anywhere in the world to view what's happening at Watcher side. The second way is to put Watcher in listening mode, and use the free RemoteView tool to stream video/audio from Watcher in real time, using either TCP/IP connecton or modem-to-modem connection.
   
   
3. What does Sensitivity Level and Masking mean?
   This sensitivity level setting determines what level of movement is required to trigger a motion-sensitive image capture. "Very insensitive" means that trivial motion will not be captured, only the dramatic motion will be captured. This may result in loss of event. "Very sensitive" means that even small motion will be captured and if set too high, may produce false events. The user is suggested to test and fine tune this setting to a suitable level according to different environments and needs. If you encounter false motion detection, click here for troubleshooting.
   
   It is often desirable to ignore certain portion of the camera view so that motions happening in that region will not trigger any alert. The masking function in Watcher lets you easily cover up the unwanted area. The function can be found in Watcher's monitoring sensitivity settings.
   
   
4. My PC has multiple cameras, how can I choose one from them?
   By default, when Watcher launches for the first time, it will choose the first camera on the list. You can change to a different camera later on by clicking on video format and source in Watcher Settings dialog.
   
   
5. I have two cameras and a modem, I am using multiple installation. Why I can only watch video from one camera remotely?
   For TCP/IP connection, a PC can open up many ports. Therefore RemoteView can connect to different Watchers listening on different port. For modem-to-modem connection, there can be only one communication channel per modem (phone line). The only possible way to achieve multiple connection is to have two modems connected to your PC, which is not the case for most of the PCs.
   
   
6. What is DGW format?
   DGW file is Digi-Watcher.com's proprietary file format that has the advantage of high compression ratio. As a result, the video log files in our system are well compressed to less than 1% of its original size, and yet, the quality is guaranteed. Since the file format is proprietary, *.dgw files can not be played back using any other software except for our Watcher and RemoteView.
   
   
7. What is "Status Log" window?
   From the system menu (the little button on the upper left corner of Watcher), you can choose "View all Status". This function is helpful when Watcher is performing a lot of tasks and the status bar is being refreshed quickly. The "Status Log" window will show all the previous status displayed on the status bar up to 100 messages. This is useful to the understanding how Watcher perform various tasks.
   
   
8. Can I use this product with my DV Camcorder?
   Yes, as long as your DV Camcorder is VfW (Video for Windows) or WDM compatible, your Camcorder can act as a webcam.