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Home > Business > Helpdesk & Remote PC > Chat4Support

Detailed Description of Chat4Support 2.1


Chat4Support Chat4Support lets you to live chat with website visitors, monitor site traffic, and analyze visitors' web activities, including their search engine and keyword usage.

Chat4Support Features:

* Valuable Visitor Identification: When a visitor browses your website more than once or browses an important page, you can identify this visitor immediately.

* Keyword Match: When a visitor goes to your website by using a search keyword that matches the keyword list you pre-set, you can identify this hot prospect immediately.

* Live Chat: Chat with visitors in real-time and provide live assistance to visitors when they need help.

* Proactive Chat: Invite visitors to chat on your operator's own initiative.

* Compatible with Most Browsers: Include Internet Explorer, Netscape, Mozilla, Opera, Firefox.

* Multi-Operator Chats: Visitors can chat with more than one operator at the same time.

* Visitor Traffic Monitoring: Monitor the daily and monthly web site traffic, including page views and unique hits (unique visitor IP).

* Referrer and Keyword Usage Analysis: Analyze where your visitors come from and their search keywords usage.

* Knowledge Base Management: You can store questions and solutions frequently used for visitors, sort them into specific folders, and send them to your visitor instantly.

* Visitor Identification & Footprint: Store your visitor's chat history, contact information and footprint in the operator's server, which helps to identify each visitor once they log in again, and operator can check the browsing history of visitor.

* Instant Usage: You can set up Chat4Support within 10 minutes.

* Visitor IP Blocked: Block IPs of vicious visitors. When you block IPs successfully, you can monitor the number of blocked visitors in a blacklist.

* Auto-Invitation: When a website visitor browses a webpage that exceeds a set time, Chat4Support can send an invitation to the visitor automatically.



Chat4Support is designed for:
Win2000,WinServer,WinXP,WinVista,WinVista x64,


TAGS OF CHAT4SUPPORT

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