Detailed Description of Green Desktiny 2.3.1

Green Desktiny is a web based helpdesk software that professionally designed for your daily customer support. New version 2.3.1 has come with many added features and enhancements. Browsing tickets are now provide many filter options, Quick Filter, Multi Quick Reply (with predefined reply), Flag, Close, Lock, Move Department, Merge Tickets, Purge Attachments and Move Trash. All these actions available inside this Tickets Browse with an excellent AJAX capability. Handling your customers tickets are now so much easier and faster. The Knowledgebase now provide keywords that can be used to give suggestions when customer is about submitting a ticket. You may use the simple CMS to provide News, Headline Text and Right Menu inside this helpdesk. Staff can add their own tasks or add Internal News for others who use the helpdesk.

Green Desktiny Key features:

*Simple, clean and powerful tickets management. Including: Predefined Replies and Quick Filter.
*Excellent knowledgebase management. Categories, keywords and related articles.
*Articles advising when customer is about submitting ticket
*Internal announcement for staff and private schedule.
*Simple News Management.
*Unlimited Staff, Users and Departments.
*Support multilingual (left-to-right;utf8).
*Smarty based template.

Green Desktiny Benefits:

*Increased response time
*Increased customer satisfaction
*The PHP source code is open
*Free update and support for 1 year from greendesktiny.com

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