Detailed Description of LBE Desktop Helpdesk 4.0.184

LBE Desktop Helpdesk is an easy to use helpdesk software, sensibly priced to suit all businesses.

LBE Desktop HelpDesk Software Key Features:

* LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work.

* Sensibly priced: Many of our customers have told us they looked at helpdesk software which is more than 10 times our price. but, in their words, wasn't anything like as good.

* Easy to set up: You don't need an expensive on-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start.

* Simple to use: No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand.

* Scalable: LBE Helpdesk uses industry standard databases - Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products.

* Extensive Reporting: Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools.

* Rich User Interface: Complete control over how data is presented, group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built-in. Numerous pre-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team.

* Save time: Text macros save on typing - enter a short word/phrase and the system will automatically replace it with pre-defined text. Ideal for standard replies.

* Other features: Adapts to your organization structure. Manage support contracts by expiry date and/or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time.

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