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Overview

SupportCalls with Outlook Publisher Description

An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.

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SupportCalls with Outlook 3.4

The only automated helpdesk system integrated seamlessly with Microsoft Outlook

Version:	3.4	Date Added:	Mar 12, 2009
File Size:	27.64MB	Downloads:	40
License:	Shareware , $1500 to buy
System:	Windows XP/Server/Vista/Vista x64
Limitations:
Publisher:	AssistMyTeam , More products
Requirements:	Microsoft Outlook 2003 (SP2 or higher) or Microsoft Outlook 2007, .NET Framework 2.0

Price: US$1500.00

File size: 27.64MB

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...... service level agreements (SLA). With support for automated messaging and notifications using varied communication channels such as emails, phone calls or SMS, it offers your helpdesk to cut the overhead of manual tasks significantly while making it easier for team to work flexibly. Restrict access to administrative tools, customize email templates, frame predefined answers and reply to emails with a click.

SupportCalls is also available via web access - perfect for remote support staffs. Furthermore, end-users can submit new support requests via a web form, check status, or search through the knowledge base, all via a web browser for first level support. With the inbuilt statistics, support cases data can be displayed in grids, charts and graphs, enabling helpdesk managers to evaluate the performance of the helpdesk and in-turn ensures timely decision making for improved service.

To sum up, SupportCalls improves the efficiency ......

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TAGS OF SUPPORTCALLS WITH OUTLOOK

outlook team , outlook lan messenger , outlook add-in , outlook duplicate , outlook tiff , easy2sync for outlook , outlook xp , record tv with pc , act to outlook , eating with diabetes , outlook express , outlook address

Qweas is providing links to SupportCalls with Outlook 3.4 as a courtesy, and makes no representations regarding SupportCalls with Outlook or any other applications or any information related thereto.

Any questions, complaints or claims regarding this application SupportCalls with Outlook 3.4 must be directed to the appropriate software vendor.

You may click the publisher link of SupportCalls with Outlook on the top of this page to get more details about the vendor.