Detailed Description of 123 Live Help Chat Server Software for Mac 5.3

With the 123 Live Help Chat Server Software for Mac.The Customer panel remains web-based to be cross-platform and no client installation involved, while the Admin panel and Operator panel are turn to Windows applications to offer richer functions: Operator Statistics Added,Offline Message Management Optimized,Valuable Customer Recognition, Search Function Upgraded.

123 Live Help Chat Server Software supports from one seat to unlimited seats of staff members, which makes it the right solution for business of any sizes.
Features:

* Live Video Chat & Live Text Chat
123LiveHelp is the world's first live support software with video live chat, customer can chat with operator face-to-face. Customer may live chat with operator one on one.

* Operator Desktop App
Proactively invite prospects to chat and co-browsing with them.
Search chat transcripts to get more sales opportunities.

* Customization
Brand your chat with your company logo.Choose one of available online/offline buttons, or change it to your own.Choose one of available chat invitation style.Choose chat window skin.

* Monitor Website Visitors
See who are on your site, where do they come from, their IP, what are they viewing, referring pages, etc. Identify those with purchasing potential.

* Statistics Report
Get operator ratings through post-chat survey. Get visitor data history: referrer, keywords, search engine, location, OS, etc.

* Admin Desktop App
Manage departments and operators. Generate custom chat code.

* Customer Web Client
Fill in one sentence question at the login panel. Chat as guest or registered users.
Get chat log automatically via email. Leave a message when all operators are offline.

* CMS Integration
123LiveHelp can be installed to your CMS, like Joomla, WordPress, DotNetNuke, etc., with users single sign-on. Free installation and integration service is available for license buyers or yearly hosting buyers.

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