Detailed Description of Rapid Email Support 1.0

Rapid Email Support is a software productivity tool designed to save you time by speeding up the time taken to reply to your emails. It does this by using the powerful combination of database, knowledge base, small text file templates and the ability to easily add them to your outgoing email you are composing or replying to. Simple but effective

Rapid Email Support integrates the email folders, outgoing email, templates and databases thereby increasing the productivity of the user. Option to convert HTML emails to plain text without running ActiveX controls or scripts. It does not show images, handy if you get a lot of spam. Compose, reply or forward emails. Inbuilt database and Knowledge base can use mdb Access(r) or xls Excel(r) files to help with replies or support and uses the latest OLEDB connection.

Rapid Email Support was designed to deal with the many and varied customer email queries about products and services. Have you found most other support software solutions were really employee time management, inventory or billing software in the guise of what you really need - software to speed up your email turn around time. Features include HTML help file, notepad and simple calendar. The database field names can be changed to provide some customisation to suit your needs. Send plain text or RTF emails. Mark messages as read, unread, move, copy or delete them.

If you are looking for software to keep an eye on your employees time or bill support customers then Rapid Email Support is not for you. If you want to make yourself or your employees more productive when emailing replies then Rapid Email Support is worth investigating.

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