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...... set to "On Hold"
· Security ensures that only logs assigned to individual technicians can be viewed by them.
· Provides a flexible workflow.
· Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:
· That the fault has been logged, and the details
· Quotations (approved or rejected)
· Invoicing (including a cancellation fee option) and a Batch Email facility.
· Invoice summary
· Log completion
· Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
· A fully functional Parts inventory
To maintain good relations with your customers, the Service Log solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.
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