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TrendMicro™ HijackThis™ FAQs

What does HijackThis do?

HijackThis inspects your computers browser and operating system settings to generate a log file of the current state of your computer. Using HijackThis you can selectively remove unwanted settings and files from your computer. Because the settings identified in a HijackThis log file can belong to both legitimate software and unwanted malware it is important to use extreme caution when selecting to removing anything using HijackThis.

How do I generate a log file?
  • If you have not already done so download and install HijackThis from TrendSecure: http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download
  • Once installed open HijackThis by clicking Start > Programs > HijackThis and click the button labeled "Do a system scan only"
  • Click the scan button in the lower left hand corner of the interface and HijackThis will quickly scan your system.
  • Once the scan is complete the scan button will now read "save log". Click this button to save the log file to your PC. Once you select where you would like to save the file it will open in your systems default text editor. Typically this application is Notepad.
How do I generate a startup list log file?
  • Open HijackThis by clicking Start > Program Files > HijackThis > HijackThis.exe
  • Click the "Open the Misc Tools section" button
  • Click the "Generate StartupList log" button and a warning box will appear.
  • Once you click ok to this warning the log will open in your systems default text editor.
How do I use the Process Manager

The Process Manager will list all open processes running on your machine. You can then click once on a process to select it, and then click on the Kill Process button. This will attempt to end the process running on the computer.

If you would like to terminate multiple processes at the same time, press and hold down the control key on your keyboard. While that key is pressed, click once on each process that you want to be terminated. As long as you hold down the control button while selecting the additional processes, you will be able to select multiple processes at one time. When you have selected all the processes you would like to terminate you would then press the Kill Process button.

If you would like to see what DLLs are loaded in a selected process, you can put a checkmark in the box labeled Show DLLs, designated by the blue box in the figure above. This will split the process screen into two sections. The first section will list the processes like before, but now when you click on a particular process, the bottom section will list the DLLs loaded in that process. To exit the process manager you need to click on the back button twice which will place you at the main screen.

What can I do with a HijackThis log file?

Once you have generated a log you can analyze the results to identify what settings have been made by malware. The web offers a wealth of resources outside of TrendSecure that can help you interpret your log file results and help you manually clean your system of malware.

A common practice is for a novice user to generate a log file and provide the log file generated on their PC to a forum where malware experts provide information how to clean up the infection.

How does the Ignorelist work?

The Ignorelist displays a list of items selected to be ignored during a HijackThis scan. Item(s) may be to be ignored may be deleted from this list by selecting the item(s) and click Delete or Delete all.

How do I restore items I have mistakenly deleted?

Open HijackThis and click the "Open the Misc Tools section" button. Click on the "Backups" button at the top of the interface.

A list of settings that you have removed with HijackThis will appear. Select the setting that you would like to restore and click the "Restore" button.

What does the Fix Checked button do?

The Fix Check button allows you to remove items from your system that in the scan results list. Select the item(s) to be removed and click Fix Checked You will be prompted to confirm your selection choose Yes or No.
** Please use caution when removing items **

What information will "Info on selected item" provide me?

The results of your HijackThis scan will be display a list of items found by the program. To get more information on particular items select the item(s) and click the "Info on selected item" button.

Why do I receive an 'Unexpected error' about a missing DLL when running HijackThis?

HijackThis requires the Visual Basic Runtime Libraries in order to run. Some older versions of Windows may require you to install these libraries. These can be downloaded from Microsoft at the following URL: http://download.microsoft.com/download/vb60pro/Redist/sp5/WIN98Me/EN-US/vbrun60sp5.exe

Why does HijackThis immediately close when I try to run the utility?

Some variants of malware have been known to force HijackThis to exit as soon as you open the program. If this is happening on your PC you should try renaming HijackThis. For example change HijackThis.exe to Hijack.exe this should allow you to run HijackThis once again.









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