Address & Phone Book Pro 9.01 - User Guide and FAQ

Frequently Asked Questions - Address & Phone Book Pro

1. What files do I need if I get a new computer and want to install the program on that one.
   First, back up the database file from the program's database utilities. Next, you need to back up the following files from your old computers program directory on some type of media, (CD-ROM, Zip Disk, or floppies): "PhoneB95.hig", "PhoneB95.pas", "PhoneB95.win", "PhoneB95.MD1" (this file is the back-up database file). The database will be very large so you will need to back it up on CD-ROM if you have a burner, Zip Disk,span it across several floppy disks with WinZip, or use "Direct Cable connection" between both computers. Next, you need to install the new version on your new computer. After you install the new version, you can copy the above files , from the old computers program directory into the new computers program directory overwriting the files that are in the new directory if asked to do so. You may need to re-enter your user preferences and User Name & Password into the new version. Open the program on the new computer and Restore the database from the back-up (PhoneB95.MD1) that you copied into the new computers program directory. When you start the program, you will find all your data from the old computer.
   
   
2. Why do I run out of memory?
   1. If you encounter a message suggesting you are out of memory, it may be caused by having to many photos in the book that are in Bitmap (BMP) format. Try to use either JPEG (JPG) or (GIF) format photos. They are much smaller and don't use as many resources to load.
   2. If you only have 8 to 16 MB of memory and you have a lot of entries in the book, you may run out of memory depending on how much memory windows is using.
   
   
3. Why will the phone Dialer not work?
   If the phone dialer does not work, there could be two possible problems.
   
   1. Check that you have the correct COM PORT selected for you computer. Check this by looking at the USER prefs dialog at the bottom under COM PORT. If you are unsure what COM port your modem is connected to, open up CONTROL PANEL in windows (click on the START button in Windows and go up to Settings and then Control Panel. When Control Panel is open, Double click on the Modems icon and a dialog will appear. At the top of the Modems dialog, click on the Diagnostics Tab. In the window, look for your modem and to the left of it will be the COM Port it is connected to).
   2. Sometimes when you dial a number, the program may not release the modem control back to the computer. (This sometimes happens when you try to dial another number directly after hanging up from another call previously in the program). If this happens, close the program and restart it, this usually clears the modem and should dial.
   
   
4. Why is my database sluggish?
   If the database becomes sluggish and slow, try compacting it from the Database utilities. This will make it smaller and more efficient. If it is still running slow, it may be the speed of you computer, not enough memory or to many (BMP) photos in the BOOK.
   
   
5. Why is a word processor not functioning?
   WordPad for Windows is the default word processor! If the WordPad is not working, you probably do not have it installed on your computer. You must go into your Windows setup and install WordPad for it to work. If it is installed, you have it somewhere besides the default. You can add a word processor of your choice in the "User Preferences".
   
   
6. Why do my printouts not line up correctly when printing the Address Book?
   If you print out the address book and it does not line up correctly, you probably have some very long entries in the book causing one text field to run into the next. This will cause the printer to print the next following field one line below, typing in all capital letters will also cause this because it takes up more space in the text field. To correct this, shorten the text fields that cause it or do not use all capital letters.